From the Microsoft Dynamics CRM Blogs: CRM Vocabulary; Customer Care Accelerator; Outlook CRM Client and Email Router Deployment; Free Utility to Bulk-Delete CRM Entity Attributes

July 22 2010

Building your CRM Vocabulary: "Customizing" and "Extending": From Richard Knudson's CRM Trick Bag:

About Jared Berezin

Jared Berezin serves as a contributing writer to With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.

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