How Prepared Is Your Organization for Dynamics CRM 4.0?

With the January release of Microsoft Dynamics CRM 4.0, many companies that have been evaluating CRM systems are understandably turning their attention to this relatively new market leader. Microsoft has packed a powerful combination of out-of-the-box functionality and extendability into CRM 4.0, leveraging many of its flagship server and database products.

CRM 4.0 introduces a new hosted option as well (recently re-dubbed Dynamics CRM Online), which delivers much of the product's functionality over the web from a Microsoft data center or partner hosting facility. But for organizations with sophisticated integration or data security requirements, the on-premise solution is often the delivery method of choice.

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