About JC Quintana

JC Quintana is an internationally recognized business relationship psychology researcher, speaker, and author. He teaches as an adjunct professor of Customer Experience (CX) and Design Thinking with a focus on the importance of aligning customer advocacy, employee engagement, and operational business success. His illustrious career includes senior executive roles over client, employee, and alliance partnership initiatives at DXC, HP, Sage, DHL, and ADP. JC is the best-selling author of two books on customer relationship management (CRM) and business relationship psychology. His company, DialoguePrime, helps companies bring relationship development success back into CRM. Meaningful dialogue leads to quality relationships. (tm)

• Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Strategy
• Bringing Business Relationship Expectations Into Focus
• Author, Educator, Researcher
• https://www.linkedin.com/in/jcquintana/

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