Feature Gap with CRM Online Has an Old-Tech Solution, Says Microsoft Team Member

April 8 2008

As Dynamics CRM Online (formerly CRM Live) edges closer to its full-scale introduction, the folks charged with working the kinks out are continuing to solve seemingly minor, but thorny, problems.

The latest one involves staying updated on "events" via CRM Online--important CRM-related matters like new leads being created or deals being closed. And the solution turns out to lie in the seemingly ancient communication technology known as email.

About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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