Dynamics CRM, Azure's Text Analytics Reveal Customers' Hidden Sentiments

April 19 2016

Do you ever wish that your company could measure your customers' real feelings when they wrote you about your product - maybe even before it reaches a member of your team? Was their experience so good, or so bad, that it will impact whether you will lose them as a customer?

That technology is available now in the form of sentiment analysis, and one way to apply it in a business is to use Azure Text Analytics in combination with Microsoft Dynamics CRM.

About Valerie Miller

Valerie Miller is an award-winning Las Vegas-based journalist who can be reached at (702) 683-3986 or valeriemusicmagic@yahoo.com.

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