From the CRM Blogs: Social Networking Accelerator; Return of the Import Wizard; Clarifying Dates and Time Zones; the Cascading Wizard

by Jared Berezin
published July 21, 2009

Casting a Wider Net with the Social Networking Accelerator: Menno te Koppele is excited about the potential to enhance customer support and lead generation via social networks like Twitter: "What do people do these days when they don't get the right customer service or buy a bad product? Yes, probably complain about it online. Some do it via blogs but more recently people have been doing this via Twitter... With the new Social Networking Accelerator for Microsoft Dynamics CRM organizations are now able to monitor and analyze customer conversations. Provide them with real-

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About Jared Berezin
Jared Berezin serves as a contributing writer to MSDynamicsWorld.com. With combined interests in technology and science, Jared previously served as a writer for Dana-Farber Cancer Institute, drafting scientific narrative reports on the latest advancements in cancer research. Jared has also served as associate marketing specialist for International Data Corporation (IDC), a market research firm. In this position, he planned and executed strategic marketing initiatives for IDC's software and services research programs, and wrote outbound communications to the press, existing clients, and prospects. Jared also has experience working for several local newspapers in eastern Massachusetts. Jared graduated with honors from Colby College with a BA in English and creative writing.

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