The Changing Face of CRM: Understanding a New Generation
September 22 2009
“The people we do business with are changing,” said Christian Pedersen, senior director for Microsoft Dynamics CRM during his keynote address at the CRM User Group Summit Wednesday in St. Charles, Ill.
During his address, titled “Are you Ready for What’s Next? Navigating the Future of CRM”, Pedersen delivered some food for thought on the new generation of customers and employees: the Millennial Generation.
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