Accessing applications with the Customer Care Accelerator for Microsoft Dynamics CRM
March 24 2014
Superior customer service can be an essential source of strength when attempting to keep customer satisfaction high. With access to social media it has become easier to vent criticism online about for example the customer service of a company. Two things that could improve the customer satisfaction are knowledgeable employees and resolving the problem on the first call. One way of improving these KPIs could be by integrating business applications into the agent desktop and as such this article will focus on assessing this possibility.
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