Convergys Launches Convergys CRM 2.0 for Communications and Utilities Customer Management and Billing Processes

Convergys Corp. has launched Convergys CRM 2.0, powered by Microsoft Dynamics CRM 2011 and designed to help communication and utilities providers improve their billing processes, customer service, and time-to-market for new revenue-generating services.

Convergys CRM 2.0 enhances the Dynamics CRM platform by adding Convergys shopping and ordering, customer management, and account management, which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses. Convergys CRM can also be integrated with billing information to improve customer service.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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