Cobalt Introduces Microsoft Dynamics CRM Chatbot for Facebook Messenger, Skype
Microsoft partner and app developer Cobalt has introduced a chatbot that interacts with Dynamics CRM from within Facebook Messenger and Skype.
Built using Microsoft's Language Understanding Intelligent Service (LUIS), Cobalt developed the bot to understand CRM-specific commands. The bot can create tasks, update records, enter new contacts, search for records, display data, and attach documents to records, according to company officials.
The integration with Facebook Messenger and Skype enables the bot to respond natively to voice commands through the user's device.