Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

May 25 2011

Gartner has released its 2011 Magic Quadrant for CRM Customer Service Contact Centers research report and Microsoft Dynamics CRM 2011 finds itself ranked in the Leaders quadrant alongside recognizable names like Siebel, RightNow,, and Pegasystems.

Gartner views Dynamics CRM 2011's customer service contact center capabilities as "nontraditional". 

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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