Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

Editor

May 25 2011

Gartner has released its 2011 Magic Quadrant for CRM Customer Service Contact Centers research report and Microsoft Dynamics CRM 2011 finds itself ranked in the Leaders quadrant alongside recognizable names like Siebel, RightNow, Salesforce.com, and Pegasystems.

Gartner views Dynamics CRM 2011's customer service contact center capabilities as "nontraditional".

FREE Membership Required to View Full Content:

Become a Member Login

Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert

MSDynamicsWorld.com

Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

FREE Membership Required to View Full Content:

About Jason Gumpert

Upcoming Events

Popular this week

Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

FREE Membership Required to View Full Content:

About Jason Gumpert

Upcoming Events

Related Articles

Popular this week

Related Solutions