Maximize Microsoft Dynamics AX's Strengths to Build Stronger Customer Relationships
When I moved into my new house recently, I received a first-hand lesson in how not to treat customers. Since my home is 109 years old, I was required to have a lead inspection conducted before I could begin the process of moving in. Sounds simple enough, right? Well, I actually had to contact five companies that handle these types of inspections before I could get someone to respond to me.
Now, my experience with the lead inspectors has a happy ending and I'm enjoying my wonderful new home, but the whole process made me pause and consider how businesses - in any industry - go about attracting and retaining customers. Given the current economic climate, organizations need to be flexible and adapt strategies in order to react to changing business and customer requirements, while keeping costs down.