published October 5, 2009
When I moved into my new house
recently, I received a first-hand lesson in how not to treat customers. Since
my home is 109 years old, I was required to have a lead inspection conducted
before I could begin the process of moving in. Sounds simple enough, right?
Well, I actually had to contact five
companies that handle these types of inspections before I could get someone to
respond to me.
Now, my experience with the lead
inspectors has a happy ending and I'm enjoying my wonderful new home, but the
whole process made me pause and consider how businesses - in any industry - go
about attracting and retaining customers. Given the current economic climate,
organizations need to be flexible and adapt strategies in order to react to
changing business and customer requirements, while keeping costs down.
...
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An expert
on the Microsoft Dynamics AX platform for Bottomline
Technologies, Natalie leverages her domain expertise to help drive the
development of Bottomline's Create!form® for Microsoft Dynamics AX and
Create!form for Microsoft NAV transactional document automation solutions.
Prior to joining Bottomline, Natalie served as a product analyst at Junction
Solutions, a Microsoft Certified Gold Partner, where she worked closely with
organizations in the retail management, and food and beverage industries to
help them maximize the benefits of their Microsoft Dynamics AX implementation.
Previously, Natalie was a Microsoft Dynamics AX technical support engineer for
Microsoft.
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