Integrating Dynamics Applications: Five Ways to Smooth Potential Organizational Conflict
Given how easily Microsoft's desktop productivity applications integrate, you might expect the same kind of plug-and-play ease between the Dynamics ERP applications on the back-end and the specific CRM, RMS, and POS systems on the front-end.
You'd be wrong. That's the nature of enterprise applications. "There's always some customization required because of a retail process or a supply chain process being different in the back-end," says Asher Mathew, Channel Manager for Claremont, Calif.-based Nodus Technologies, which integrates Dynamics GP and Dynamics RMS applications. As Microsoft introduces new versions of Dynamics products, though, the integration process becomes steadily less time-consuming and intimidating.
Here are five tips to make the integration easier, both at inception and throughout data exchange.