Handling RMAs in Microsoft Dynamics AX 2009

by Scott Hamilton, Consultant and Author
published March 2, 2009

Returned material is a significant issue in some manufacturing and distribution companies.  Each step in the RMA process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to complex business processes and system functionality.  A key issue facing users is whether standard Microsoft Dynamics AX functionality can be simple yet robust enough to handle the common variations, and provide the baseline for customizing solutions to unique variations.  In my experience, it can. 

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About Scott Hamilton

Scott Hamilton has consulted globally with several hundred manufacturing/distribution companies on SCM and ERP issues. His publications include multiple books about SCM using Dynamics AX as well as two textbooks about SCM/ERP, and his books have been translated into Portuguese, Russian, Chinese and Japanese. For more than 10 years, Scott has been a frequent speaker at Microsoft and AXUG conferences around the world, and a multi-year winner of the rarely given Microsoft MVP award for Dynamics AX. His regular column “The AX Solution Architect” is published in MSDynamicsWorld.com.

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