What is the best way to begin using xRM with Microsoft
Dynamics CRM?
Dynamics CRM is a core application, but also has a powerful
application development capability that allows for customized tools built on
CRM, better known as xRM. As one
discussion leader at Convergence 2010 put it, "xRM stands for ‘anything
relationship management'...relationship management around anything, and there are
some amazing things you can build." The Pennsylvania Attorney General's office
has used xRM to build management capabilities to handle criminal cases, inmate management, and coroner management capabilities.
In a panel discussion on using xRM, Dennis Ambrose, vice
president of operations for Adxstudio, presented four suggestions for getting started
with xRM:
...
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