Four Ways to Get Started Using xRM with Dynamics CRM
What is the best way to begin using xRM with Microsoft Dynamics CRM?
Dynamics CRM is a core application, but also has a powerful application development capability that allows for customized tools built on CRM, better known as xRM. As one discussion leader at Convergence 2010 put it, "xRM stands for ‘anything relationship management'...relationship management around anything, and there are some amazing things you can build." The Pennsylvania Attorney General's office has used xRM to build management capabilities to handle criminal cases, inmate management, and coroner management capabilities.
In a panel discussion on using xRM, Dennis Ambrose, vice president of operations for Adxstudio, presented four suggestions for getting started with xRM: