If you're an end user trying to get IT to run a report in any of the Microsoft Dynamics products you're familiar with the drill: Ask IT to run the report. Wait for IT to run the report. And wait. And wait. And wait.

And it's not so great on the other side of the fence, either. If you're in the IT department, you typically have to devote precious resources to respond to these requests and, often it ends it turns into a moving target.