Altitude Software Launches New Microsoft Dynamics CRM 2011 Connector for Unified Customer Interaction in Contact Centers
Altitude Software, a vendor of contact center solutions, has launched the Altitude + MS-CRM Connector for Microsoft Dynamics CRM 2011.
The integration between Microsoft Dynamics CRM 2011 and Altitude uCI (unified customer interaction) unifies customer contact history and gives companies better insight into their customer in the CRM system, as it's used by sales and contact center teams.
The Altitude1CRM Connector improves productivity in marketing and sales activities with real time customer contact workflows. Using data from Microsoft Dynamics CRM 2011, it automatically dials leads in a unified multichannel environment for contacts through voice, email, SMS or chat. That means the inside sales teams can follow up on leads immediately, so they can beat their competition, according to company officials.