Altitude Software Launches New Microsoft Dynamics CRM 2011 Connector for Unified Customer Interaction in Contact Centers

by Linda Rosencrance
published November 29, 2011
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Altitude Software, a vendor of contact center solutions, has launched the Altitude + MS-CRM Connector for Microsoft Dynamics CRM 2011.

The integration between Microsoft Dynamics CRM 2011 and Altitude uCI (unified customer interaction) unifies customer contact history and gives companies better insight into their customer in the CRM system, as it's used by sales and contact center teams.

The Altitude1CRM Connector improves productivity in marketing and sales activities with real time customer contact workflows. Using data from Microsoft Dynamics CRM 2011, it automatically dials leads in a unified multichannel environment for contacts through voice, email, SMS or chat. That means the inside sales teams can follow up on leads immediately, so they can beat their competition, according to company officials.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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