Designing Maintainable Workflows in Microsoft Dynamics CRM, Part 1

December 10 2012

The powerful and user-friendly workflow solution in Microsoft Dynamics CRM can be leveraged to easily build relatively straightforward business processes. However, when business processes become more complex, the effort required to translate them into a maintainable workflow increases disproportionately. This two-part article provides practical guidelines for translating complex business processes into maintainable, easily testable workflows.

About Sander Bockting

Sander Bockting is a CRM Consultant at Avanade Netherlands. He obtained his masters degree in Computer Science at the University of Twente with multiple scientific publications, mainly on information retrieval. With years of experience in the field of enterprise scale Dynamics CRM implementations, Sander was technical editor of the "Microsoft Dynamics CRM 2011 Administration Bible" and frequently speaks on CRM events. He is also a passionate photographer.

Avanade is a multinational consulting company founded as a joint venture between Accenture and Microsoft. Avanade delivers Microsoft Dynamics® CRM, ERP, cloud, business intelligence, application development, collaboration and outsourcing solutions to companies across the globe. For more information on our CRM ServiceLine click http://www.avanade.com/crm.

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