Office Engineering, the IT service management provider for the Microsoft Office product group, sought to modernize and automate to offer better, faster service. It adopted Provance IT Service Management, which is built on Microsoft Dynamics 365 and connects with Office 365 and Azure security and operations management. Since deploying the solution to handle change requests, Office Engineering has seen big time savings, and employees are better able to enter and track requests through an easy-to-use portal. Read more…