Hitachi Solutions Ecommerce takes a unique approach to integration with Dynamics 365 Customer Engagement. The
Ecommerce integration module resides within Dynamics 365 Customer Engagement, providing seamless access for
users to various integration entities. This allows users to leverage Dynamics 365 Customer Engagement capability for
their Sales & Customer Service operations – and at the same time leverage a sophisticated Manager Panel solution within
the same interface with minimal clicks.
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