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Hitachi CRM gives you a 360-degree view of the customer that is made possible by a centralized, integrated system for managing, viewing and tracking all customer data. This in turn allows for increased efficiency and overall improved customer service, letting your organization differentiate from the competition based on overall value, not just price. By harnessing the power of the Microsoft Cloud in combination with our deep industry knowledge, we are able to offer you a unique CRM solution crafted specifically for your business and market.
Hitachi CRM for Transportation will enable your transportation business to:
- Access real-time customer information through a web browser, mobile device and Outlook.
- Receive a 360° view of customer data by gaining visibility into customer accounts, key revenue metrics, shipment history, lane information and service updates, such as shipment delays and lost cargo.
- Create actionable workflows in the business process that are tailored for any engagement type.
- Deliver an efficient sales and service process by allowing team members to gather complete customer data from the same centralized system.