Microsoft Teams apps for Power Platform reach GA as CDS is re-branded as Dataverse by Jason Gumpert Power Platform apps for Teams round out the tool's integration and development story. Power platformPower Virtual AgentsPower AutomateDataverse (CDS)Power Apps Microsoft Teams
MSDW Podcast: News Roundup featuring SMB ERP cloud tools, Sales investment, Virtual agents, Commerce, and more by MSDW Reporter Dynamics 365Customer EngagementBusiness CentralAIFinance and OperationsCommercePower platformPower Virtual Agents DistributionManufacturingRetail MSDW Podcast
Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability by Jason Gumpert No-code chatbot solution for customer services promises to identify the right virtual agent use cases Dynamics 365Customer EngagementCustomer ServiceAICustomer Service InsightsPower platformPower Virtual Agents Bots
Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview by Jason Gumpert A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow. Dynamics 365AICustomer Service InsightsPower platformPower Virtual AgentsPower Automate Artificial Intelligence (AI)Natural Language Processing (NLP)Bots
