Microsoft's quest for omni-channel service lives on in Dynamics 365 with Portals, CaféX
Microsoft will end new sales of Parature starting November 1 2016, but existing customers will not lose support or the ability to renew in any set timeframe.
In a new interview with MSDW, Microsoft has explained that earlier guidance communicated to partners about ending support for both Parature and Dynamics Marketing was inaccurate. Microsoft has not set a date for ending support. But as Parature recedes into a support state, the Dynamics 365 team intends to use lessons learned from the experience to will shape future Dynamics 365 customer service-related product choices.