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CRM and Social Networking: Engaging the Social Customer

Gain measurable business value from social networking by leveraging it in conjunction with CRM

Customer Relationship Management: The Winning Strategy in a Challenging Economy

Ways to streamline key business processes and improve individual productivity

Optimizing Business Productivity: Do More for Your Customers and Your Business

Using a holistic CRM solution, both customer experience and business results improve, creating a competitive advantage

The Total Economic Impact Of Microsoft Dynamics CRM 2011

A study conducted by Forrester Research

ERP End-User Business Productivity: A Field Study of SAP & Microsoft

The interplay between application ease of use and business performance

Sarbanes-Oxley and Incentive Compensation Management

A dedicated sales compensation management system helps to ensure a company’s SOX compliance

Aligning Finance and Sales: Best Practices for Sales Compensation Management

Best Practices No. 5: Model, Forecast and Plan

ImageNow & Microsoft SharePoint: Five Ways They Work Well Together

Manage business processes that have recurring workflow rules and large volumes of documents
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