Unified Service Desk
MVP Neil Parkhurst promises to put on good show in Dublin, providing “vision” on how to apply Dynamics 365, Unified Service Desk.
Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk.
A selection of the latest insight from the Dynamics CRM blogs
Microsoft’s sales productivity story extended well beyond Dynamics CRM at Convergence 2015, and partners stand ready to help take businesses even further
A selection of announcements from around the Dynamics partner channel
LiveOps for Microsoft Dynamics integration provides CTI, voice and web chat, intelligent contact routing, social channel capabilities
Details of this release wave cement Microsoft’s commitment to a broader product strategy
- CRM 2013
- CRM Online
- Customer Engagement
- Customer Relationship Mgmt
- Customer Service
- Customer Service
- Dynamics 365
- Dynamics CRM
- Dynamics CRM Online
- Marketing
- Marketing Automation
- Marketing Resource Mgmt (MRM)
- MarketingPilot
- NetBreeze
- Parature
- Sales
- Sales & Marketing
- Social Networks
- Unified Service Desk
- Workflow Management
- xRM
How CCA adds another level of integrated customer service possibilities beyond core customer data
Upcoming Events
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June 14, 2023
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June 14, 2023
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June 14, 2023
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June 15, 2023
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June 15, 2023
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June 22, 2023
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June 22, 2023