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Social Engagement
Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology
Interactive service hub, knowledgebase authoring and recommendations, voice of customer on tap for CRM 2016 and beyond.
A business process focus will give context to technical and functional improvements in the product, says Microsoft GM Bill Patterson
Previews of Dynamics CRM, Dynamics Marketing and Social Engagement available through December 1
Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication
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