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Social CRM
Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication
Provisioning for eligible customers taking place throughout August
What are the social technologies and business opportunities should Dynamics CRM customers care about?
Working toward closer ties with Microsoft products, stressing SharePoint similarities
Goal of embedding its social platform in range of enterprise applications beyond Sharepoint, Dynamics CRM
Deal could redirect Microsoft Dynamics social CRM, ERP strategies
New dashboard, sales team activity reports add utilization, social selling stats
Why ISVs are investing in new role-specific mobile and web-based features
- Accounting
- Business Central
- Convergence 2012
- Customer Engagement
- Customer Relationship Mgmt
- Customer Service
- Customer Service
- Document Automation
- Document Imaging
- Document Management
- Dynamics 365
- Dynamics AX
- Dynamics CRM
- Dynamics GP
- Dynamics NAV
- Dynamics SL
- Invoice Processing
- Social CRM
- Social ERP
- Time & Attendance
- Web Client
- Workforce Management
How and when InsideView features will be available to all (or most) Dynamics CRM users
How the upcoming release attempts to broaden value of CRM
Microsoft Dynamics in F1, and solution announcements in PSA, 3PL, Lead Management, EDI, social enterprise, and mobile CRM
- 3PL
- Business Central
- Convergence 2012
- Customer Engagement
- Distribution
- Dynamics 365
- Dynamics AX
- Dynamics CRM
- Dynamics GP
- Dynamics NAV
- Dynamics SL
- EDI
- Food & Beverage
- Manufacturing
- Marketing
- Marketing Automation
- Microsoft Corporate
- Mobile Applications
- Professional Services
- Project Management
- Social CRM
What options lay ahead for Microsoft in analytics, cloud, social, mobile, and more
How connections are opening up interactions, and how they could pave the way for smarter social capabilities
Staying steps ahead of Microsoft’s own social CRM capabilities
Two way street of social channels still a challenge for businesses to navigate
Also looking ahead to cross-browser, platform support in 2012
Adding CRM 2011 activity data to SharePoint 2010 social platform
Microsoft’s social CRM approach still lacks maturity, reference customers, analyst believes
Positioning cloud licensing and capabilities that will appeal to the enterprise customer
Business productivity tool positioned as alternative to Saleforce’s Chatter
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