Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps by Jason Gumpert Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesAICustomer InsightsDynamics CRMPower platformCommon Data Service (CDS) Common Data ServiceCustomer InsightsOrganization Insights