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Natural Language Processing (NLP)

Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by

Jason

Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

Microsoft Social Listening to accelerate sentiment analysis, reaching 19 languages in 2015

by

Jason

Gumpert

Natural language processing will be augmented with machine learning, says product director Francois Ruf

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