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Natural Language Processing (NLP)

Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by

Jason

Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

Microsoft Social Listening to accelerate sentiment analysis, reaching 19 languages in 2015

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Jason

Gumpert

Natural language processing will be augmented with machine learning, says product director Francois Ruf

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