Skip to main content

MSDynamicsWorld.com

Main menu

  • Dynamics 365Toggle submenu for Dynamics 365
    • All D365
    • Customer EngagementToggle submenu for Customer Engagement
      • All D365 Customer Engagement
      • Customer Service
      • Field Service
      • Marketing
      • Project Operations
      • Sales
    • Business Central
    • AIToggle submenu for AI
      • Customer Insights
    • Mixed RealityToggle submenu for Mixed Reality
      • All Mixed Reality
      • Product Visualize
      • Remote Assist
      • Layout
      • Guides
    • Finance and Operations
    • Commerce
    • Human Resources (Talent)
    • Customer Voice
  • Dynamics AX
  • Dynamics CRM
  • Dynamics GP
  • Dynamics NAV
  • Power platformToggle submenu for Power platform
    • All Power Platform
    • Power Apps
    • Power Automate
    • Power BI
    • Dataverse (CDS)
    • Power Apps Portals
    • Power Virtual Agents
  • Cloud Expo
  • Azure

Section menu

  • Articles
  • Live Webcasts
  • Video Library
  • Podcast
  • Vendor News Wire

Search form

User menu

  • Login
  • Signup
  • Home

Secondary menu

  • White Papers
  • Case Studies
  • Solutions
  • ISV/Partner Directory
  • User Login
  • Register

Recent Videos

Webcast

43:33

Tools for the ERP Admin in Business Central SaaS

Webcast

41:22

Should I Really Automate My Payables? A Non-Sales Perspective

Webcast

29:49

How Dynamics GP Users Can Eliminate Waste with Six Sigma Principles

Webcast

40:50

Managing Modern Retail Obligations with Maximum Efficiency

Webcast

57:15

The EDI Showcase Showdown

Webcast

21:37

In-House vs. Outsourcing Payroll: What's Best for You?

Webcast

39:8

Getting Started With eCommerce Using Microsoft Dynamics

Natural Language Processing (NLP)

Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by
Jason
Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.


  • Dynamics 365
  • AI
  • Customer Service Insights
  • Power platform
  • Power Virtual Agents
  • Power Automate
  • Artificial Intelligence (AI)
  • Natural Language Processing (NLP)
  • Bots

Microsoft Social Listening to accelerate sentiment analysis, reaching 19 languages in 2015

by
Jason
Gumpert
Natural language processing will be augmented with machine learning, says product director Francois Ruf

  • Dynamics CRM
  • Dynamics 365
  • Customer Engagement
  • Customer Service
  • Power Automate
  • NetBreeze
  • CRM 2015
  • Social Listening
  • Convergence 2014 Europe
  • Machine Learning (ML)
  • Natural Language Processing (NLP)

Upcoming Events

  • January 21, 2021
    Don’t Ignore Security When Migrating To D365FO in the Cloud
  • January 21, 2021
    Portals Community Call, January 2021: Invitation Codes
  • February 3, 2021
    How-to move your customers online: 5 B2B e-commerce tips

Learn About MSDW

  • Contact Us
  • Write for MSDW

Site Links

  • Privacy Policy
  • Terms & Conditions

Connect with our Readers

  • ISV/Partner Demand Generation Programs

User menu

  • Login
  • Signup
© 2021 Copyright GuidePoint Media LLC