Artificial Intelligence (AI)
How data, analytics, and AI tools are changing our approach to improving customer experience.
Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology
Now that we understand more about the offering, Microsoft's goals and intentions are coming into focus.
InsideView integrates its Targeting Intelligence platform with Microsoft Relationship Assistant
Microsoft announces new Dynamics 365 mixed reality, AI offerings ahead of the Ignite conference
Highlights from the recent MSDW Podcast with industry analyst Josh Greenbaum
Refined partner tools, guidance on hot market trends kick off Microsoft's communication around the annual partner conference.
Dynamics 365 AI for Sales to be previewed at the conference; Microsoft to offer Common Data Service healthcare extensions for use in partner solutions.
When you think of the future of work, what do you envision?
Your organization's data could hold the answer to some your biggest questions about product and market success.
Scott Guthrie's role expands, with group known as Cloud + AI.
Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk.
A selection of announcements from the Dynamics partner channel.
Digital feedback is key to Microsoft's current approach to biz apps, says Wang, and the Dynamics brand name could be taking a step back to support that.
Don’t be distracted from the critical ERP implementation challenges that vendors still haven’t solved.
Partnership “accelerates AI robustness” for sales teams with Microsoft social, email and business solutions, plus Azure and CDS
Microsoft promises to showcase the future of intelligent retail, from digital customer experiences to productivity and collaboration solutions.
Dynamics 365 will no longer appear in Cortana’s notebook and prompts will cease, team says.
What we learned about Microsoft’s CRM roadmap in 2017, and how it fits with broader cloud tech plans.
Microsoft and manufacturers continue to “work on the relationship” to keep it fresh.