Microsoft Dynamics CRM White Papers

Welcome to the Microsoft Dynamics CRM White Papers section.

Business Need

Synthesizing the Customer Engagement Maturity Model

Digital transformation can help you reconsider customer engagement

Guide: 3 Keys to Successful Microsoft Dynamics 365/CRM Adoption

Download this guide for your step-by-step game plan to a successful Microsoft Dynamics CRM (Dynamics 365) journey

How to Align IT and Marketing

Why and how to bring these teams together

A Simple Approach to Dynamics 365 Licensing

All the Dynamics 365 plans and pricing, the individual applications and the different user licenses

Breakout Technologies in 2018 for Energy and Utility Companies

How some early movers are taking advantage of emerging technologies

Your Roadmap to Intelligent Assisted Customer Support

Deliver more effortless and efficient support experiences

Demystifying Microsoft's Cloud Service Provider Program for Dynamics Partners

Why, what, how and who of CSP

CPM Implementation Strategy: Cloud vs. On-Premises

Chapter 8 of the Executive’s Guide to Understanding & Deploying Modern Corporate Performance Management Solutions for Asia Pacific

Training Resource List for Microsoft Dynamics 365/CRM Users

This guide includes resources for Dynamics 365, as well as CRM 2016, 2015 and 2013

CRM First: Laying the Groundwork for Outcome Focused Customer Engagement

Achieve a scalable customer care approach