Microsoft Dynamics CRM White Papers
Welcome to the Microsoft Dynamics CRM White Papers section.
Synthesizing the Customer Engagement Maturity Model
published by Arbela Technologies
Digital transformation can help you reconsider customer engagement
Guide: 3 Keys to Successful Microsoft Dynamics 365/CRM Adoption
published by Edgewater Fullscope
Download this guide for your step-by-step game plan to a successful Microsoft Dynamics CRM (Dynamics 365) journey
How to Align IT and Marketing
published by ClickDimensions
Why and how to bring these teams together
A Simple Approach to Dynamics 365 Licensing
published by SherWeb
All the Dynamics 365 plans and pricing, the individual applications and the different user licenses
Breakout Technologies in 2018 for Energy and Utility Companies
published by Sopris
How some early movers are taking advantage of emerging technologies
Your Roadmap to Intelligent Assisted Customer Support
published by Coveo
Deliver more effortless and efficient support experiences
Demystifying Microsoft's Cloud Service Provider Program for Dynamics Partners
published by Velosio
Why, what, how and who of CSP
CPM Implementation Strategy: Cloud vs. On-Premises
published by Solver APAC (Asia Pacific)
Chapter 8 of the Executive’s Guide to Understanding & Deploying Modern Corporate Performance Management Solutions for Asia Pacific
Training Resource List for Microsoft Dynamics 365/CRM Users
published by ClickDimensions
This guide includes resources for Dynamics 365, as well as CRM 2016, 2015 and 2013
CRM First: Laying the Groundwork for Outcome Focused Customer Engagement
published by CafeX
Achieve a scalable customer care approach
