First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower Apps PortalsPower BIPower AutomateCommon Data Service (CDS)Power Apps
Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365 by Jason Gumpert A range of improvement, including launch of new apps in the October 2020 to March 2021 timeframe. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesFinance and OperationsCommerceHuman Resources (Talent)Power platformPower Apps PortalsPower BIPower AutomateCommon Data Service (CDS)Power Apps
Dynamics 365 Sales investing in velocity, new mobile apps, says Microsoft GM by Jason Gumpert New D365 Sales GM Ray Smith spoke to users as part of a virtual event and noted several priorities. Dynamics 365Customer EngagementSalesAISales Insights Forms Pro
Flows from the field: Service Bus Queues; Maintaining user security settings; Generating data; Grouping and summing by Eamon McCarthy Earls Recent Power Automate flows from intrepid D365 professionals - and beyond AzureIntegrationDynamics 365Customer EngagementSalesPower platformPower AutomateStorage
Microsoft stresses rapid response in launch of Business Apps Summit virtual conference by Jason Gumpert Microsoft Business Applications Summit (MBAS) 2020 kicks off by calling out recent efforts to address the global health and economic crisis. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesPower platformPower AutomateCommon Data Service (CDS)Power Apps FurnitureGovernmentHealthcareRetail
The B2B Perspective on Marketing Resource Effectiveness published by ClickDimensions How are B2B marketers utilizing outside resources to optimize results? Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Advanced Email Sends Using Microsoft Dynamics 365/CRM Workflows published by ClickDimensions 2 ways you can configure Microsoft Dynamics and ClickDimensions to handle this Dynamics 365Dynamics CRMCustomer EngagementSalesMarketing
How-to Improve Sales Coaching and Dynamics 365 (CRM) ROI published by Alithya 12 metrics that will change how you look at sales management Dynamics 365Dynamics CRMCustomer EngagementSalesMarketing
How Services can Help Microsoft Dynamics 365 Marketers Yield Better Results published by ClickDimensions Moving from DIY (Do it Yourself) to DIFM (Do it For Me) Dynamics 365Dynamics CRMCustomer EngagementSalesMarketing
The Customer Journey in Travel and Hospitality published by PowerObjects, An HCL Technologies Company Digitising your business and your customer experience to drive profitability and brand equity Dynamics 365Dynamics CRMCustomer EngagementSalesMarketing
Aventics Implements Dynamics D365/CRM to Create a Common "Sales" Language Across the Business published by Alithya Able to integrate existing Microsoft technology and move to the cloud Dynamics 365Dynamics CRMCustomer EngagementSalesMarketing
Synthetic Diamond Manufacturer, Element Six, Switches from SalesForce to Microsoft Dynamics CRM published by Alithya Lower cost to maintain Dynamics CRM than Salesforce.com Dynamics CRMSalesMarketingCustomer EngagementDynamics 365
Medgate Makes Call Reporting Easier with InGenius for Microsoft Dynamics CRM published by InGenius Patient and case data can be now be entered automatically into CRM Dynamics CRMSalesMarketingCustomer EngagementDynamics 365Customer Service
How Konica Minolta Got Rid of the Paper and Quickened Its Sales Order Process published by Experlogix Increased profitability due to fewer order errors, and a reduction in rework Dynamics CRMSalesMarketingCustomer EngagementDynamics 365
Mitsubishi-Caterpillar Improves Processes, Increases Customer Satisfaction published by Experlogix Establishing a centralized customer contact database while enabling a configuration portal for dealers. Dynamics CRMSalesMarketingCustomer EngagementDynamics 365
Avalara Sales Tax Suite for Software Companies A jumble of sales tax regulations governs digital goods and software services, making... Dynamics 365 Customer Engagement Sales Business Central Finance and Operations
Avalara Sales Tax Suite for Omnichannel Retail The Avalara Sales Tax Suite works with Microsoft Dynamics to centralize management of sales and use tax for all your... Dynamics 365 Customer Engagement Sales Finance and Operations Commerce
RapidSell RapidSell is built for Microsoft Dynamics 365 for Finance & Operations using the Microsoft PowerApps platform. It... Dynamics 365 Dynamics AX Finance and Operations Sales Marketing
InGenius Connector Enterprise InGenius Connector Enterprise equips contact centers with tools to increase agent productivity, while providing a better... Dynamics AX Dynamics CRM Sales Marketing Customer Engagement
Velaro Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM... Dynamics CRM Sales Marketing Customer Engagement Dynamics 365
