First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more Dynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platformPower Apps PortalsPower BIPower AutomateCommon Data Service (CDS)Power Apps
Microsoft reveals 2020 release wave 2 plans for Power Platform, Dynamics 365 by Jason Gumpert A range of improvement, including launch of new apps in the October 2020 to March 2021 timeframe. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesFinance and OperationsCommerceHuman Resources (Talent)Power platformPower Apps PortalsPower BIPower AutomateCommon Data Service (CDS)Power Apps
Microsoft stresses rapid response in launch of Business Apps Summit virtual conference by Jason Gumpert Microsoft Business Applications Summit (MBAS) 2020 kicks off by calling out recent efforts to address the global health and economic crisis. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesPower platformPower AutomateCommon Data Service (CDS)Power Apps FurnitureGovernmentHealthcareRetail
C3.ai complete quick deployment of Microsoft Dynamics 365 Sales, Teams by MSDW Reporter D365 Sales app deployed to production in under two weeks, with plans to add Customer Service and Marketing. AzureDynamics 365Customer EngagementCustomer ServiceMarketingSalesPower platform
From the Microsoft Dynamics 365 for Customer Engagement Blogs: System configuration; Omnichannel engagement; Command checker tool by MSDW Reporter A selection of the latest insights from the Dynamics 365 Customer Engagement blogs Dynamics 365Customer EngagementCustomer ServiceSalesDynamics CRM
The B2B Perspective on Marketing Resource Effectiveness published by ClickDimensions How are B2B marketers utilizing outside resources to optimize results? Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Travel and Hospitality Innovation in the Age of the Customer published by PowerObjects, An HCL Technologies Company A special report brought to you by One Connected Community Dynamics 365Dynamics CRMCustomer EngagementCustomer Service
Special Report: Measuring B2B Marketing Attribution published by ClickDimensions Survey results from 92 B2B marketers Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
The Quick Guide to Email Subscription Management published by ClickDimensions Increasing customer satisfaction and compliance with email preference centers Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer Service
Bringing the Human Touch to Marketing Technology Service and Support published by ClickDimensions Human customer support and services are essential for a marketer’s success Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer Service
10th Magnitude Builds a Managed Services Business from the Ground Up published by Provance Cost-effective use of automations for reduced workload and client self-sufficiency AzureDynamics 365Customer EngagementCustomer Service
Medgate Makes Call Reporting Easier with InGenius for Microsoft Dynamics CRM published by InGenius Patient and case data can be now be entered automatically into CRM Dynamics CRMSalesMarketingCustomer EngagementDynamics 365Customer Service
CafeX Live Assist for Microsoft Dynamics 365 Today's customers demand a seamless experience, instant access, and rapid problem resolution. To meet and exceed these... Dynamics CRM Dynamics 365 Customer Engagement Customer Service Customer Relationship Mgmt
InGenius Connector Enterprise InGenius Connector Enterprise equips contact centers with tools to increase agent productivity, while providing a better... Dynamics AX Dynamics CRM Sales Marketing Customer Engagement
Velaro Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM... Dynamics CRM Sales Marketing Customer Engagement Dynamics 365
