With PowerApps Portals, Microsoft to make portal creation easier with Common Data Service by Jason Gumpert Dynamics 365 portals will be brought along; Licensing details expected in July. Dynamics 365Customer EngagementCustomer ServiceField ServiceMarketingProject Service AutomationSalesPower platformCommon Data Service (CDS)PowerApps Business Apps Summit 2019
Microsoft announces 2019 Partner of the Year awards, with added business apps categories by MSDW Editorial Team Nearly 3,000 nominations yield new awardees – and some stalwarts. Dynamics 365Customer EngagementCustomer ServiceField ServiceSalesBusiness CentralPower platformPower BI
Microsoft Dynamics Partner Roundup: Services in China; Contact center; D365 backups; CX acquisition by MSDW Editorial Team A selection of this week's news and announcements from the Microsoft Dynamics partner channel. Dynamics 365Customer EngagementCustomer Service AppSource
Beyond the Data, Part 2: Turning Industry Insights into Icebreakers by Heidi Tucker Why industry knowledge is so important when meeting your prospects. Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Microsoft Forms Pro preview: Experts see promise with Flow, Common Data Service tie-ins by Jason Gumpert Integrating Forms Pro into sales and service scenarios holds real promise, but its preview status suggests caution is still needed Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer ServiceCommon Data Service (CDS)Power platform Common Data ModelCommon Data ServiceForms Pro
The B2B Perspective on Marketing Resource Effectiveness published by ClickDimensions How are B2B marketers utilizing outside resources to optimize results? Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
The Key to Better Customer Interaction and Engagement on Your Website published by Act-On Software Personalizing the user experience Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
7 Ways to Leverage Marketing Automation to Improve Customer Retention published by Act-On Software Key components of a successful customer marketing retention strategy Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
2019 Marketing with Microsoft Dynamics 365 Idea eBook published by ClickDimensions Tips, tricks, and ideas for improving your marketing in the year ahead Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Lead Nurturing Guide: 7 Steps Toward Setting Up Your Next Campaign published by Act-On Software Tips and tools to jumpstart and make the most out of your next lead nurturing campaign Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Convena Efficiently Pushes Out Content in 9 Different Languages published by Act-On Software Access to more detailed activity reports and customer insights Dynamics CRMDynamics 365Customer EngagementMarketingCustomer Service
Act-On Accelerates Plante Moran’s Marketing published by Act-On Software Lead scoring accelerated sales cycle Dynamics CRMSalesMarketingCustomer EngagementDynamics 365Customer Service
Medgate Makes Call Reporting Easier with InGenius for Microsoft Dynamics CRM published by InGenius Patient and case data can be now be entered automatically into CRM Dynamics CRMSalesMarketingCustomer EngagementDynamics 365Customer Service
Immediate Access to Product Status, and Historical Order and Quote Information Made Advanced Supply Chain Software™ a Hero with James M. Pleasants Company published by I.B.I.S., Inc., a Sonata Software Company Improved customer service and access to key information Dynamics AXDynamics 365Customer EngagementCustomer Service
CafeX Live Assist for Microsoft Dynamics 365 Today's customers demand a seamless experience, instant access, and rapid problem resolution. To meet and exceed these... Dynamics CRM Dynamics 365 Customer Engagement Customer Service Customer Relationship Mgmt
InGenius Connector Enterprise InGenius Connector Enterprise equips contact centers with tools to increase agent productivity, while providing a better... Dynamics AX Dynamics CRM Sales Marketing Customer Engagement
Velaro Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM... Dynamics CRM Sales Marketing Customer Engagement Dynamics 365
Adxstudio Portals Adxstudio Portals supercharges Microsoft Dynamics CRM into an interactive web-based services, support and social... Dynamics CRM Dynamics 365 Customer Engagement Customer Service Customer Relationship Mgmt
