Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering by Jason Gumpert New enterprise solution combines a broad range of agent-based sales and service capabilities AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Nuance
Most elements of the Digital Contact Center Platform elements are ready, Microsoft says by Jason Gumpert Microsoft representatives share details of what's ready to go and what will be changing AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Networking Nuance Power Automate Power Virtual Agents Power platform Sales & Marketing Telephony
Microsoft Dynamics Partner Roundup: Implementation partner; Collaboration; Partnerships by MSDW Reporter A selection of announcements from the Dynamics partner channel AP Automation Azure Business Central Customer Engagement Customer Service Dynamics 365 E-Commerce Field Service Finance and Operations Financial Management Invoice Processing Marketing Sales
Get to know Microsoft Dynamics 365 Mobile offline-first by Arvind Khadye The new offline model offers a unified and simplified experience across interfaces Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Field Service Marketing Mobile Applications Power Apps Power platform Project Operations Sales
Microsoft's SMB Business Apps re-alignment: An interview with Dynamics 365 GM Mike Morton by Jason Gumpert Business Central must succeed while aligning with Microsoft’s complex commercial strategy, says the leader of Dynamics 365 SMB products Business Central Customer Engagement Customer Service Directions NA 2022 Dynamics 365 Dynamics GP Dynamics NAV Dynamics SL E-Commerce Sales
Benchmark Report: The State of Marketing in Microsoft Dynamics published by ClickDimensions Valuable insights on the State of Marketing in Microsoft Dynamics today Customer Engagement Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Power platform Sales Sales & Marketing
The Shift to Customer Experience in Retail published by Prodware Customer xxperience overtakes price and product AI Commerce Consumer Goods Contact Center Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Customer Voice Direct Store Delivery (DSD) Dynamics 365 E-Commerce Email Management Fashion Footwear Marketing Marketing Automation Marketing Insights Mixed Reality Mobile Applications Portals Power Apps Portals Power Virtual Agents Power platform Product Visualize Retail Retail POS Web Storefront
Achieving Greater Insight, Not Bigger Data published by Prodware Shift your focus from data to insight to produce the right product at the right time AI AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights Customer Service Customer Service Insights Data Management Databases Dynamics 365 Fashion Field Service Field Service Internet of Things (IoT) KPIs Manufacturing Marketing Marketing Insights Mixed Reality Power BI Power platform Preventive Maintenance Product Visualize Retail Sales Sales Insights
How Dynamics CRM/CE Partners Benefit from ITSM Technology published by Prodware How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management Microsoft Office 365 Portals Power Apps Portals Power Virtual Agents Power platform Professional Services Robotic Process Automation (RPA) Service Management Software Time & Attendance User Adoption Workflow Management xRM
Innovative Microsoft Technologies for Non-Governmental Organizations (NGOs) published by proMX Read how a nature conservation organization improved their processes with Dynamics 365 Accounting BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Donor Management Dynamics 365 Marketing Not For Profit Project Operations Project Service Automation Sales Workflow Management
Microsoft Services DevOps Chooses Provance ITSM DevOps for a Rapidly Changing World published by Provance Leveraged native, out-of-the-box integrations with the Microsoft eco-system Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM IT Service Management (ITSM) Microsoft Azure Microsoft Excel Microsoft Office Microsoft Office 365 Microsoft Visual Studio Power Apps Power Apps Portals Power Automate Power BI Power platform
10th Magnitude Builds a Managed Services Business from the Ground Up published by Provance Cost-effective use of automations for reduced workload and client self-sufficiency Azure Customer Engagement Customer Service Dynamics 365 IT Service Management (ITSM)
Produce Distributor, D’Arrigo Brothers, Drives Improves Customer Relationships, Profitability, and Control published by Columbus Replaced manual processes and outdated software tools with a modern business management system that integrates Columbus Food. AI Agriculture Azure Business Central Consumer Goods Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics GP Finance and Operations Food & Beverage Freight Management Inventory Management Logistics Microsoft Azure Regulatory Compliance Risk Management Royalty Mgmt Warehouse Management Workflow Management Workforce Management
Approval Manager for Dynamics 365 ... Architecture Automotive Chemicals Communications Construction Customer Engagement Customer Service Design & Decorating Dynamics 365 Engineering Enterprise Asset Mgmt Expense Management Field Service Government HR Management Health & Wellness Hospitality Industrial Equipment Labor Management Manufacturing Marketing Medical Devices Planning & Scheduling Planning and Scheduling Professional Services Project Operations Project Service Automation Resource Dispatch & Scheduling Sales Software Staffing & Recruiting Telecommunications Windows Phone
IT Service Management for Dynamics 365 Customer Service Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and... Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Microsoft Azure Microsoft Office 365 Power Apps Portals Power platform
Mazars Client Care Managed Services What is Mazars Client Care Managed Services?... Azure Customer Engagement Customer Service Dynamics 365 Enterprise Content Mgmt Field Service Finance and Operations Human Resources (Talent) IT Asset Management (ITAM) Managed Services Microsoft Azure Microsoft Corporate Microsoft Office Microsoft Office 365 Power platform Subscription Management
10 Capabilities to Look for in a Cloud Service Provider - Infographic Today's cloud market is inundated with eligible service providers but not all providers are created equal. What are... AI Azure Customer Engagement Customer Service Dynamics 365 Field Service Management Reporter Microsoft Azure
The criticality of Application Management Services (AMS) Every organization has critical business applications that support their business processes.... .NET Active Directory Aerospace & Defense Agriculture Architecture Associations Automotive Azure Boating Chemicals Commerce Construction Consumer Goods Customer Service Design & Decorating Design & Living Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Dynamics POS Education Electronics Energy Engineering Fabless Semiconductor Fashion Financial Services Food & Beverage Footwear Furniture Government Guides Health & Wellness Healthcare Hospitality Hosting Services Human Resources (Talent) Industrial Equipment Insurance Jewelry Layout Legal Life Sciences Lumber Manufacturing Marketing Media & Entertainment Medical Devices Metals Microsoft Azure Minerals Mixed Reality Not For Profit Oil Pharmaceuticals Power BI Power platform Printing Professional Services Property Management Real Estate Remote Assist Rental Research Retail Software Specialty Vehicles & Boats Sports Staffing & Recruiting Tax and Accounting Telecommunications Telemarketing Textile & Apparel Transportation Travel & Leisure Utilities Waste Management Windows & Doors
