Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability by Jason Gumpert No-code chatbot solution for customer services promises to identify the right virtual agent use cases Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights Bots
10 reasons why you should use the Microsoft Dynamics 365 Banking Accelerator by Wim Geukens The Dynamics 365 Banking Accelerator offers new ways to enhance customer engagement Dynamics 365Customer EngagementCustomer ServiceSalesPower platformPower BICommon Data Service (CDS) Financial Services AppSource
Episerver to acquire personalization firm Idio, extending digital experience focus by Jason Gumpert Microsoft Dynamics customers get broader options, more complex outlook, partners say. Dynamics 365Customer EngagementCustomer ServiceSalesFinance and OperationsRetailDynamics AXDynamics CRM
More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service by MSDW Editorial Team Unification of digital messaging add-ons includes future updates, says GM. Dynamics 365Customer EngagementCustomer ServiceAICustomer Service Insights
With three new Dynamics 365 solutions, Microsoft offers on ramp to IoT by Jason Gumpert Dynamics 365 Product Insights, IoT Intelligence, and Connected Store offer pre-built ways to tie sensor data to business operations. Dynamics 365Customer EngagementCustomer ServiceField ServiceFinance and OperationsRetail Azure IoT CentralAzure IoT HubInternet of Things (IoT)
The B2B Perspective on Marketing Resource Effectiveness published by ClickDimensions How are B2B marketers utilizing outside resources to optimize results? Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
2019 Marketing with Microsoft Dynamics 365 Idea eBook published by ClickDimensions Tips, tricks, and ideas for improving your marketing in the year ahead Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
Travel and Hospitality Innovation in the Age of the Customer published by PowerObjects, An HCL Technologies Company A special report brought to you by One Connected Community Dynamics 365Dynamics CRMCustomer EngagementCustomer Service
Special Report: Measuring B2B Marketing Attribution published by ClickDimensions Survey results from 92 B2B marketers Dynamics 365Dynamics CRMCustomer EngagementSalesMarketingCustomer Service
The Quick Guide to Email Subscription Management published by ClickDimensions Increasing customer satisfaction and compliance with email preference centers Dynamics CRMDynamics 365Customer EngagementSalesMarketingCustomer Service
Medgate Makes Call Reporting Easier with InGenius for Microsoft Dynamics CRM published by InGenius Patient and case data can be now be entered automatically into CRM Dynamics CRMSalesMarketingCustomer EngagementDynamics 365Customer Service
CafeX Live Assist for Microsoft Dynamics 365 Today's customers demand a seamless experience, instant access, and rapid problem resolution. To meet and exceed these... Dynamics CRM Dynamics 365 Customer Engagement Customer Service Customer Relationship Mgmt
InGenius Connector Enterprise InGenius Connector Enterprise equips contact centers with tools to increase agent productivity, while providing a better... Dynamics AX Dynamics CRM Sales Marketing Customer Engagement
Velaro Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM... Dynamics CRM Sales Marketing Customer Engagement Dynamics 365
