My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony
Digital adoption vendor Whatfix launches Dynamics 365 CE integration by MSDW Reporter Adds to company's Microsoft integration suite that includes Teams, Office 365, SharePoint Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Marketing Sales Training User Adoption
Microsoft Teams customers to gain new level of Dynamics 365 access by Jason Gumpert No-cost read and edit access to D365 CRM entities is coming to Teams users, Microsoft has announced Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Field Service Inspire 2021 Marketing Microsoft Teams Sales Sales & Marketing
Commvault expands SaaS data management with Metallic Backup for Microsoft Dynamics 365 by Jason Gumpert Backup and recovery SaaS offering will cover D365 Marketing, Sales, Customer Service, and Field Service applications Customer Engagement Customer Service Dynamics 365 Field Service Marketing
From the Microsoft Dynamics 365 Blogs: Field service inspections; Update Contacts; Connected customer service; Omnichannel by MSDW Reporter A selection of the latest insights from the Dynamics 365 CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Apps Power platform Sales Sales & Marketing
How Emerging CX Technology Solutions Meet Evolving Customer Expectations published by Avtex, a TTEC Digital company Learn how you can leverage modern CX solutions to deliver high-quality, omnichannel experiences to your customers Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Healthcare Insurance Media & Entertainment Medical Devices Retail Sales
The B2B Perspective on Marketing Resource Effectiveness published by ClickDimensions How are B2B marketers utilizing outside resources to optimize results? Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing
Travel and Hospitality Innovation in the Age of the Customer published by PowerObjects, An HCL Technologies Company A special report brought to you by One Connected Community Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Hospitality Travel & Leisure
Special Report: Measuring B2B Marketing Attribution published by ClickDimensions Survey results from 92 B2B marketers Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing
The Quick Guide to Email Subscription Management published by ClickDimensions Increasing customer satisfaction and compliance with email preference centers Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Sales Sales & Marketing
Microsoft Services DevOps Chooses Provance ITSM DevOps for a Rapidly Changing World published by Provance Leveraged native, out-of-the-box integrations with the Microsoft eco-system Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM IT Service Management (ITSM) Microsoft Azure Microsoft Excel Microsoft Office Microsoft Office 365 Microsoft Visual Studio Power Apps Power Apps Portals Power Automate Power BI Power platform
10th Magnitude Builds a Managed Services Business from the Ground Up published by Provance Cost-effective use of automations for reduced workload and client self-sufficiency Azure Customer Engagement Customer Service Dynamics 365 IT Service Management (ITSM)
Velaro Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM... Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
