Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering by Jason Gumpert New enterprise solution combines a broad range of agent-based sales and service capabilities AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Nuance
Most elements of the Digital Contact Center Platform elements are ready, Microsoft says by Jason Gumpert Microsoft representatives share details of what's ready to go and what will be changing AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Networking Nuance Power Automate Power Virtual Agents Power platform Sales & Marketing Telephony
Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way by Jason Gumpert Latest features and some due soon update Dynamics 365 Customer Service. AI BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Unified Communication
Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability by Jason Gumpert No-code chatbot solution for customer services promises to identify the right virtual agent use cases AI Bots Business Process Mgmt Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Virtual Agents Power platform
More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service by MSDW Reporter Unification of digital messaging add-ons includes future updates, says GM. AI Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Workflow Management
Next Technology Investment for Your Business: HoloLens 2 published by Mazars Learn how to pitch HoloLens 2 technology to your executives with a solid value proposition AI Budgeting Business Central Collaborative Workspaces Customer Engagement Customer Service Insights Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics RMS Engineering Enterprise Asset Mgmt Field Service Field Service Finance and Operations Guides Healthcare Layout Manufacturing Microsoft Visual Studio Mixed Reality Power Apps Power Pages (Power Apps Portals) Power platform Product Visualize Project Operations Project Service Automation Remote Assist Supply Chain Insights Telecommunications Training Transportation User Management
The Shift to Customer Experience in Retail published by Prodware Customer xxperience overtakes price and product AI Commerce Consumer Goods Contact Center Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Customer Voice Direct Store Delivery (DSD) Dynamics 365 E-Commerce Email Management Fashion Footwear Marketing Marketing Automation Marketing Insights Mixed Reality Mobile Applications Portals Power Pages (Power Apps Portals) Power Virtual Agents Power platform Product Visualize Retail Retail POS Web Storefront
Achieving Greater Insight, Not Bigger Data published by Prodware Shift your focus from data to insight to produce the right product at the right time AI AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights Customer Service Customer Service Insights Data Management Databases Dynamics 365 Fashion Field Service Field Service Internet of Things (IoT) KPIs Manufacturing Marketing Marketing Insights Mixed Reality Power BI Power platform Preventive Maintenance Product Visualize Retail Sales Sales Insights
