Microsoft Cloud for Healthcare, a new industry-focused solution, launches by MSDW Reporter Builds on standard Microsoft tech like Teams, Azure, Power Platform, and Dynamics 365 apps AzureDynamics 365Customer EngagementMarketingAICustomer InsightsCustomer VoicePower platformPower BIPower AutomateDataverse (CDS)Power Apps Healthcare
Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights by Jason Gumpert Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations Dynamics 365AICustomer Insights
Call Journey partners with Microsoft on voice data analytics by MSDW Reporter Data from voice calls will feed into Azure, productivity, business apps systems, companies state. AzureAI and Machine LearningDatabasesDynamics 365Customer EngagementCustomer ServiceSalesAICustomer InsightsSales InsightsPower platformPower BI
Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020 by Jason Gumpert Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October Dynamics 365AICustomer InsightsCustomer Voice
Microsoft introduces Customer Voice for feedback management by Jason Gumpert New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties Dynamics 365Customer EngagementAICustomer InsightsCustomer VoicePower platformPower AutomateDataverse (CDS) Inspire 2020Forms Pro
