Microsoft Dynamics 365 Customer Insights | MSDynamicsWorld.com

Customer Insights

Call Journey partners with Microsoft on voice data analytics

by

MSDW

Reporter

Data from voice calls will feed into Azure, productivity, business apps systems, companies state.

Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020

by

Jason

Gumpert

Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October

Microsoft introduces Customer Voice for feedback management

by

Jason

Gumpert

New solution comes with pre-built templates and integration to Dynamics 365, Power Platform, and 3rd parties

Walgreens Boots Alliance will pursue mass personalization with Microsoft's CDP, Dynamics 365 Customer Insights

by

Jason

Gumpert

Customer Insights and Adobe Experience Cloud adoption build on the Microsoft-WBA partnership that started with Azure and Microsoft 365.

Microsoft to introduce two new Dynamics 365 apps: Project Operations, Finance Insights

by

Jason

Gumpert

D365 Project Operations, a replacement for PSA, promises a new solution for front and back office needs.

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