Best Of 2019: The biggest Microsoft Dynamics 365 product news by Jason Gumpert A look back at the top Dynamics 365 stories of 2019 Dynamics 365Customer EngagementProject Service AutomationAICustomer InsightsMarketing InsightsFinance and OperationsTalentDynamics GPPower platformPower AutomateCommon Data Service (CDS)Power Apps Forms Pro
Microsoft re-org on intelligent cloud and edge adds more AI to Biz Apps group by MSDW Editorial Team Scott Guthrie's role expands, with group known as Cloud + AI. AzureDynamics 365Customer EngagementAICustomer InsightsFinance and OperationsDynamics AXDynamics CRMMicrosoft CorporatePower platformPower BI CloudPower BIArtificial Intelligence (AI)Customer Insights
Select the right analytical option for Microsoft Dynamics 365 Customer Engagement by Ulrik Breval Carlsson Ulrik Breval Carlsson, “The CRM Chart Guy,” compares the numerous analytics options for Dynamics 365, and guides us to selecting the right tools based on what we need them to do. Dynamics 365AICustomer InsightsPower platformPower BI DashboardsPower BICustomer Insights
Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps by Jason Gumpert Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more. Dynamics 365Customer EngagementCustomer ServiceMarketingSalesAICustomer InsightsDynamics CRMPower platformCommon Data Service (CDS) Common Data ServiceCustomer InsightsOrganization Insights