The Value of Rewarding and Supporting Your Subject Matter Experts

October 17 2011

Some time ago we talked about the value of a champion as it relates to successful Microsoft Dynamics GP implementations. But a healthy Dynamics GP environment requires more than just a champion. It needs subject matter experts who lead by example and blaze a trail of excellence that the rest of the users can follow. 

About Mark Polino

Mark Polino is a Certified Public Accountant (CPA) and a former Microsoft MVP (2007-2018) for Business Solutions. He is the author or coauthor of 5 books related to Microsoft Dynamics GP.  Mark also maintains the Dynamics GP focused website He speaks and writes regularly about ERP related topics. Mark has been a controller and CFO for a division of a publicly traded company and he has  worked as a consultant implementing ERP solutions. Mark holds additional certifications including Certified Information Technology Professional (CITP), Certified in Financial Forensics (CFF) , Chartered Global Management Accountant (CGMA). Dynamics Credentialed Professional for Dynamics GP 2015 (Core Install and Core Financials), Xero Certified. He holds a bachelor's degree in accounting from the University of Central Florida and an MBA from Rollins College. Mark lives with his family in Florida.

More about Mark Polino


emeraldman's picture

Constant interuptions can make life very difficult for SME's. Often they are multi-skilled and have many masters - matrix managed if you prefer - and this compounds the problem. I am now seconded full time on a GP/CRM project and still find it difficult as there are many other things I should be doing such as training and sharing my GP knowledge but there is only one of me after all! I'm also almost qualified as an ACCA and will need to think long and hard about where I sit in the market place.