Skip to main content

MSDW Podcast, October 7, 2016: Dynamics CRM at a crossroads, with Steve Mordue

by Jason Gumpert
October 07 2016

Get the MSDW Podcast RSS feed or subscribe on iTunes or Stitcher.

The CEO of RapidStart CRM calls himself a "Dynamics 365 Fighter Pilot."

Steve Mordue has enthusiasm for progress. You won't find the cloud CRM veteran, ISV, and blogger trying to cling to sunsetting products or last decade's channel sales models.

Steve is the author of such provocative posts as Dynamics 365 - The Irresistible Force meets the Immovable Channel, a subject he talks about in this week's podcast. He also shares his wisdom about:

  • The future of Dynamics CRM. Is there one, post Dynamics 365?
  • Partner-to-partner relationships. Microsoft is pushing them for a reason; can you be an expert in all things Microsoft? And what's behind partners' hesitation?
  • Why the CRM channel should expect an uptick of acquisitions in 2016.
  • Is the channel making a dent in Microsoft's market share?
  • Why ERP and CRM partners must "sing together" or risk losing out to a shifting software sales landscape.

Want to be heard on our podcast?

We are always interested in a good story, idea, or accomplishment.

A significant product release, partnership, or merger. Your take on a trend like the move to ...

FREE Membership Required to View Full Content:

Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert
Submitted by jglathe on Fri, 10/07/2016 - 10:35 Permalink

Jettisoning off cranky customers? Litigious, talking, cranky customers? Way to go... Something is wrong with that approach. Better to qualify the project... meaning, do a spec, no "we do what you want to have" without analysis deals. Cranky customers that don't want to do this will never get a successful implementation. So... :)

In reply to by anonymous_stub (not verified)