Medgate Makes Call Reporting Easier with InGenius for Microsoft Dynamics CRM

Medgate is a leading provider of integrated out-patient health care. The Medgate Telemedicine Center is the biggest physician-operated telemedical center in Europe. Reporting is a crucial requirement in the telemedicine industry. The Medgate Telemedicine Center conducts approximately 4900 medical telephone consultations a day.

The Medgate management team required accurate logging of time spent to support customer billing. All case data needed to be linked to archived audio files to support call auditing.The company needed to find a solution that could seamlessly integrate with their existing Microsoft Dynamics CRM platform.

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InGenius® quickly and easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-...READ MORE