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Trefor uses Maplytics to prevent their clients from a longer downtime


Trefor, part of EWII, is a utility supply more than 150,000 customers with heating (gas and electricity), water, electricity, and fiber connections. They were looking for possible options to minimize service downtimes experienced by customers. Their predominant focus and primary challenge revolved around swiftly identifying the precise affected station.

Trefor uses the Radius/Proximity Search, Route Optimization, and Auto-scheduling features of Maplytics within Dynamics 365 CRM. This helped Trefor Group to pinpoint the impacted station, auto-schedule the necessary field rep for this station, and plot optimized routes for rapid deployment.

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