Heidi Neuhauser

Heidi is a Partner at Reenhanced. She is a Microsoft MVP for Business Applications and is passionate about user adoption, out-of-the-box configuration tools, Dynamics 365 and the Power Platform.
Articles
What do you need to know to get up and running with building excellent model-driven apps?
My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2
15 new and updated capabilities that are sure to improve customer experiences
Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look
Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities
First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2
A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more
- CPQ (Configure, Price, Quote)
- Customer Engagement
- Customer Relationship Mgmt
- Customer Service
- Customer Service
- Dataverse (CDS)
- Dynamics 365
- Marketing
- Mobile Applications
- Power Apps
- Power Automate
- Power BI
- Power Pages (Power Apps Portals)
- Power platform
- Sales
- Sales & Marketing
- Sales & Ops Planning
- Sales/Product Configurator
Create a Change Management Team: Change management best practices for your Dynamics 365 CE project
To embrace the change that comes along with a D365 CRM project or enhancement, make sure that you have established an internal change management team.
Change management best practices for your Dynamics 365 CE project: Understand change as a process
When you are planning for a Dynamics 365 Customer Experience project or enhancement, change is coming to your organization.