ServiceTeam ITSM (IT Service Management)

About This Solution

Conceived in Power Apps®—ServiceTeam ITSM is the most Microsoft-centric ITSM solution on the market. Overcome silos, lower operational costs, leverage familiar tools and deliver exceptional service.

Are demands growing, while budgets are shrinking? Are fragmented business applications and data silos causing inefficiencies, errors and headaches? Does your business survival depend on low operational costs and happy customers, ensuring recurring revenue? In today’s world, customer service expectations continue to rise. Running streamlined operations and receiving ROI, while also delivering exceptional service, is more important than ever.

Built for Microsoft Customers, Partners and MSPs by a Microsoft Partner, ServiceTeam® ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you and your customers. Native to the Microsoft Power Apps and Dynamics® 365 environments, ServiceTeam ITSM lets you leverage the power of the platform such as out-of-the-box Power BI for manag ement reporting, configure automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied. ServiceTeam is comprised of two editions: Professional and Enterprise.

More About This Vendor

Provance lets organizations digitally transform both IT and the business with the most Microsoft-centric IT Service and Asset Management solutions on the market, ServiceTeam ITSM and ServiceTeam ITAM. The Provance suite of products make digital transformation more than just a buzzword. Built on the Microsoft Power Platform and Dynamics 365, Provance apps are native to the Microsoft ecosystem and infused with the same digital DNA as the Microsoft platforms, products and processes that drive many organizations' success.