IT Service Management for Dynamics 365 Customer Service

About This Solution

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team collaboration.

IT Service Management is a CRM solution for IT service providers integrated with Microsoft Dynamics 365 Customer Service supporting ITIL best practice.

Where are you on your IT Service Management journey? 

Read our expert's current blog series about the ITSM Maturity Curve, and how your service operation can move forward.

Follow Jeroen to read more articles coming up.


More About This Vendor

Prodware is a leader in digital transformation, helping companies build innovative business processes for tomorrow supported by consulting and the latest tech IT solutions leveraging Cloud, AI and IoT. 
We empower our customers to deliver high performance through our end-to-end value proposition that spans business consulting, ISV developments, project implementations, system integrations to managed services within the Microsoft ecosystem.

  • 30 years of experience
  • 1,400 employees
  • Present in 13 countries around the world
  • #3 Microsoft Business Solutions partner in the EMEA region
  • Top ten Microsoft Business Solutions partners in the world
  • GSI, Inner Circle, Gold Partner, ISV, CPLS