Microsoft’s Ultimate Social Intelligence Guide for CRM

Managing social interactions is a key part of customer relationship management, and as such, a crucial function of the Microsoft CRM solution. Companies that effectively utilize this kind of technology are better equipped to deliver an amazing customer experience. View this guide, as top executives discuss keys to designing a business strategy around social intelligence.

Readers of this guide will learn:
  • How to use online networks to build relationships and boost sales
  • A social sales quickstart
  • Tactics for using social listening to drive sales leads
  • How to nurture leads with social insights
  • Strategies for building long-term social media relationships
  • Insights from the experts

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