Six Simple Steps to Improve Service Quality and Reduce Costs

Do you have challenges with maintaining your SLA commitment? Does your customer support department get more complex as you adopt the very technologies, such as virtualization or SOA, that were supposed to simplify operations? The successful integration of Service Management solutions is the answer to these questions and many more.

This whitepaper discusses:
  • Service Delivery best practices.
  • What Service Management is and how a strong service delivery QA process can help you meet business needs and deliver real business value.
  • How benefits from improved Service Management.

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