The Paperless Utility: Understanding the Benefits of ECM

Many utilities are streamlining accounting and financial processes, as well as engineering and customer services, by implementing enterprise content management (ECM) technology. ECM technology captures documents (in paper or electronic form) as they’re received, extracts the data and stores both data and images in a secure data repository. Images and data are then linked to the appropriate application, and routed for processing or review.

ECM offers obvious benefits in terms of customer service, business continuity and compliance. But with budgets tighter than ever, utilities must be able to estimate a return on investment — and start seeing that return in a reasonable amount of time.

This white paper discusses:
  • Some factors to consider in calculating ROI from ECM technology;
  • Several key factors to consider as you evaluate solutions;
  • A brief case study of the benefits that Mid-Carolina Electric Cooperative received from implementing ECM technology.

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