Grow a Profitable Practice by Working Smarter, Not Harder

Economic conditions have improved, but so has the competition. These market dynamics and others add up to increased attrition and more difficulty finding talent. Professional services organizations (PSOs) must double down their efforts to align sales and service to meet growing internal and external demands. They must work more intelligently, meaning selling and delivering the services that yield the highest levels of profit and client satisfaction, coupled with developing the right skills and business processes to get the job done on-time, on-budget and with high levels of quality.

This report by Service Performance Insight will show how high-performing organizations double down their efforts to become more focused and efficient to meet the changing dynamics of the marketplace.

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