Using Microsoft Social Engagement Together with Dynamics CRM (Recorded Webcast)
In this webcast Microsoft MVP Jukka Niiranen will explore the new functionality introduced in the Fall 2015 release of Microsoft Social Engagement (MSE) that ties the product more deeply into Dynamics CRM. How does the new Link-to-CRM feature allow organizations to enrich their customer database with Social Profiles and Social Posts? What are the current limitations of the integration when using MSE for providing social customer service via channels like Twitter? How could the social information be made more useful in the CRM context with a few customizations to the system?
He has also made the slides available for viewing here.