Sentiment Analysis in Microsoft Dynamics CRM Using Azure Text Analytics (Recorded Webcast)

In this webcast Lucas Alexander, Dynamics CRM technical architect at Tribridge, will show how a custom integration with Microsoft Azure Machine Learning can be used to perform sentiment analysis on any data stored in Dynamics CRM. Custom sentiment analysis integrations can enable a number of interesting processes in Dynamics CRM including:

  • Routing emails to queues based on sentiment
  • Dynamically load agent scripts
  • Reporting on interactions