Microsoft CRM 2013 Readiness: Support, Training, and Change Management

With so many the changes just around the corner in the new version of Microsoft Dynamics CRM customers need to begin preparing to manage critical upgrade decisions. During this webcast, CRM expert Cory Johnson and CRM MVP Chris Cognetta will discuss the key changes coming with CRM 2013 and how to prepare for them now. 

Join Chris and Cory for a look at CRM 2013 from the perspective of the customer. Learn about some of the most critical updates and how to handle them, including their recommendations regarding:

  • Upgrading and upgrade planning,
  • Maximizing your current support,
  • Key questions to ask your partner to help your organization get the most out of Microsoft CRM.