Microsoft Dynamics CRM 2011 User Experience with Michael McCormack

Michael McCormack is the Senior Program Manager Lead for the user experience team within Microsoft Dynamics CRM. He talks about the design principles that were used to define the new user experience in Microsoft Dynamics CRM 2011 and shares examples of how Microsoft Dynamics CRM 2011 takes full advantage of the new user interface in Microsoft Outlook 2010 to deliver contextually-relevant content to users.